{"id":2838,"date":"2024-10-21T14:30:45","date_gmt":"2024-10-21T14:30:45","guid":{"rendered":"https:\/\/www.smartcity.sa\/?p=2838"},"modified":"2024-10-21T14:30:47","modified_gmt":"2024-10-21T14:30:47","slug":"%d8%af%d9%84%d9%8a%d9%84-%d8%b4%d8%a7%d9%85%d9%84-%d8%ad%d9%88%d9%84-servicenow-%d8%ab%d9%88%d8%b1%d8%a9-%d9%81%d9%8a-%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%ae%d8%af%d9%85%d8%a7%d8%aa-%d8%aa%d9%83%d9%86","status":"publish","type":"post","link":"https:\/\/www.smartcity.sa\/ar\/%d8%af%d9%84%d9%8a%d9%84-%d8%b4%d8%a7%d9%85%d9%84-%d8%ad%d9%88%d9%84-servicenow-%d8%ab%d9%88%d8%b1%d8%a9-%d9%81%d9%8a-%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%ae%d8%af%d9%85%d8%a7%d8%aa-%d8%aa%d9%83%d9%86\/","title":{"rendered":"\u062f\u0644\u064a\u0644 \u0634\u0627\u0645\u0644 \u062d\u0648\u0644 ServiceNow: \u062b\u0648\u0631\u0629 \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a"},"content":{"rendered":"<p>\u0641\u064a \u0628\u064a\u0626\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0633\u0631\u064a\u0639\u0629 \u0627\u0644\u064a\u0648\u0645\u060c \u062a\u0633\u0639\u0649 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629\u060c \u0648\u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641\u060c \u0648\u062a\u062d\u0641\u064a\u0632 \u0627\u0644\u0627\u0628\u062a\u0643\u0627\u0631. \u0641\u064a \u0642\u0644\u0628 \u0647\u0630\u0647 \u0627\u0644\u062a\u062d\u0648\u0644\u0627\u062a\u060c \u064a\u0623\u062a\u064a \u0627\u0644\u062f\u0648\u0631 \u0627\u0644\u0631\u0626\u064a\u0633\u064a \u0644\u062d\u0644\u0648\u0644 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 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\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0628\u0641\u0639\u0627\u0644\u064a\u0629 \u0623\u0643\u0628\u0631. \u062a\u0648\u0641\u0631 \u0623\u062f\u0648\u0627\u062a \u0644\u0645\u0631\u0627\u0642\u0628\u0629 \u0648\u0625\u062f\u0627\u0631\u0629 \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0628\u064a\u0626\u0627\u062a \u0627\u0644\u062a\u0642\u0646\u064a\u0629 \u0644\u0636\u0645\u0627\u0646 \u062a\u0648\u0641\u0631 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0648\u0623\u062f\u0627\u0626\u0647\u0627 \u0628\u0623\u0641\u0636\u0644 \u0645\u0633\u062a\u0648\u0649.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0623\u062d\u062f\u0627\u062b<\/strong>: \u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0642\u0636\u0627\u064a\u0627 \u0648\u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639\u0647\u0627 \u0642\u0628\u0644 \u0623\u0646 \u062a\u0624\u062b\u0631 \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0627\u062a.<\/li>\n\n\n\n<li><strong>\u0631\u0633\u0645 \u062e\u0631\u0627\u0626\u0637 \u0627\u0644\u062e\u062f\u0645\u0627\u062a<\/strong>: \u0631\u0633\u0645 \u062e\u0631\u0627\u0626\u0637 \u062a\u0644\u0642\u0627\u0626\u064a \u0644\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062a\u0642\u0646\u064a\u0629 \u0648\u0627\u0644\u0628\u0646\u064a\u0629 \u0627\u0644\u062a\u062d\u062a\u064a\u0629 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647\u0627\u060c \u0645\u0645\u0627 \u064a\u0648\u0641\u0631 \u0631\u0624\u064a\u0629 \u0648\u0627\u0636\u062d\u0629 \u0644\u0643\u064a\u0641\u064a\u0629 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u062e\u0627\u0637\u0631 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u0629.<\/li>\n\n\n\n<li><strong>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0633\u062d\u0627\u0628\u0629<\/strong>: \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0648\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0633\u062d\u0627\u0628\u064a\u0629\u060c \u0645\u0645\u0627 \u064a\u0633\u0645\u062d \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0628\u062a\u062d\u0633\u064a\u0646 \u0627\u0633\u062a\u062b\u0645\u0627\u0631\u0627\u062a\u0647\u0627 \u0641\u064a \u0627\u0644\u0633\u062d\u0627\u0628\u0629 \u0648\u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0627\u0644\u0633\u064a\u0637\u0631\u0629 \u0639\u0644\u0649 \u0628\u064a\u0626\u0627\u062a\u0647\u0627 \u0627\u0644\u0633\u062d\u0627\u0628\u064a\u0629.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">3. \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0628\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a (ITBM)<\/h4>\n\n\n\n<p>\u062a\u0633\u0627\u0639\u062f \u062d\u0632\u0645\u0629 ITBM \u0641\u064a ServiceNow \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u0645\u0648\u0627\u0621\u0645\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0645\u0639 \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629\u060c \u0645\u0645\u0627 \u064a\u0636\u0645\u0646 \u0623\u0646 \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631\u0627\u062a \u0641\u064a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u062a\u062d\u0642\u0642 \u0623\u0642\u0635\u0649 \u0642\u064a\u0645\u0629. \u062a\u0648\u0641\u0631 ITBM \u0623\u062f\u0648\u0627\u062a \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0634\u0627\u0631\u064a\u0639 \u0648\u0627\u0644\u0645\u062d\u0627\u0641\u0638\u060c \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0627\u0644\u064a\u0629\u060c \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0637\u0644\u0628\u0627\u062a.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0634\u0627\u0631\u064a\u0639 \u0648\u0627\u0644\u0645\u062d\u0627\u0641\u0638<\/strong>: \u062a\u0633\u0627\u0639\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u0627\u0644\u062a\u062e\u0637\u064a\u0637 \u0648\u0627\u0644\u062a\u0646\u0641\u064a\u0630 \u0648\u0645\u0631\u0627\u0642\u0628\u0629 \u0645\u0634\u0627\u0631\u064a\u0639 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0644\u0636\u0645\u0627\u0646 \u0627\u0633\u062a\u0643\u0645\u0627\u0644\u0647\u0627 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u062d\u062f\u062f \u0648\u0636\u0645\u0646 \u0627\u0644\u0645\u064a\u0632\u0627\u0646\u064a\u0629.<\/li>\n\n\n\n<li><strong>\u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0627\u0644\u064a\u0629<\/strong>: \u062a\u062a\u0628\u0639 \u0648\u0625\u062f\u0627\u0631\u0629 \u062a\u0643\u0627\u0644\u064a\u0641 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0645\u0645\u0627 \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0645\u064a\u0632\u0627\u0646\u064a\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0645\u0633\u062a\u0646\u064a\u0631\u0629.<\/li>\n\n\n\n<li><strong>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0637\u0644\u0628\u0627\u062a<\/strong>: \u062c\u0645\u0639 \u0648\u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0627\u062a \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0644\u0636\u0645\u0627\u0646 \u062a\u062e\u0635\u064a\u0635 \u0645\u0648\u0627\u0631\u062f \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0644\u0644\u0645\u0628\u0627\u062f\u0631\u0627\u062a \u0627\u0644\u0623\u0643\u062b\u0631 \u0623\u0647\u0645\u064a\u0629.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">4. \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u0629 (HRSD)<\/h4>\n\n\n\n<p>\u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u064a\u0648\u0633\u0639 ServiceNow \u0642\u062f\u0631\u0627\u062a\u0647 \u0644\u062a\u0634\u0645\u0644 \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u0629\u060c \u062d\u064a\u062b \u064a\u0648\u0641\u0631 \u0645\u0646\u0635\u0629 \u0645\u0631\u0643\u0632\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u0629. \u062a\u0639\u0645\u0644 \u0648\u062d\u062f\u0629 HRSD \u0639\u0644\u0649 \u0623\u062a\u0645\u062a\u0629 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u0629 \u0645\u062b\u0644 \u0627\u0644\u062a\u0648\u0638\u064a\u0641\u060c \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062d\u0627\u0644\u0627\u062a\u060c \u0648\u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0644\u0644\u0645\u0648\u0638\u0641\u064a\u0646\u060c \u0645\u0645\u0627 \u064a\u062d\u0633\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0648\u064a\u0639\u0632\u0632 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u0627\u0644\u062a\u0648\u0638\u064a\u0641 \u0648\u0627\u0644\u0627\u0646\u062a\u0642\u0627\u0644\u0627\u062a<\/strong>: \u0623\u062a\u0645\u062a\u0629 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u0648\u0638\u064a\u0641 \u0644\u0636\u0645\u0627\u0646 \u062a\u062c\u0631\u0628\u0629 \u0633\u0644\u0633\u0629 \u0648\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0644\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0627\u0644\u062c\u062f\u062f \u0645\u0646\u0630 \u0627\u0644\u064a\u0648\u0645 \u0627\u0644\u0623\u0648\u0644.<\/li>\n\n\n\n<li><strong>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062d\u0627\u0644\u0627\u062a<\/strong>: \u0625\u062f\u0627\u0631\u0629 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0648\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0646\u0642\u0637\u0629 \u0627\u062a\u0635\u0627\u0644 \u0648\u0627\u062d\u062f\u0629 \u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u0629.<\/li>\n\n\n\n<li><strong>\u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0644\u0644\u0645\u0648\u0638\u0641\u064a\u0646<\/strong>: \u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0645\u0646 \u0627\u0644\u0639\u062b\u0648\u0631 \u0639\u0644\u0649 \u0625\u062c\u0627\u0628\u0627\u062a \u0644\u0623\u0633\u0626\u0644\u062a\u0647\u0645 \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u0629\u060c \u0648\u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0637\u0644\u0628\u0627\u062a\u060c \u0648\u062a\u062a\u0628\u0639 \u062d\u0627\u0644\u0627\u062a\u0647\u0645.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">5. \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSM)<\/h4>\n\n\n\n<p>\u062a\u0633\u0627\u0639\u062f \u062d\u0632\u0645\u0629 CSM \u0641\u064a ServiceNow \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0623\u062a\u0645\u062a\u0629 \u0648\u062a\u0628\u0633\u064a\u0637 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a. \u062a\u0648\u0641\u0631 \u0623\u062f\u0648\u0627\u062a \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062d\u0644 \u0627\u0644\u0642\u0636\u0627\u064a\u0627 \u0648\u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062d\u0627\u0644\u0627\u062a<\/strong>: \u062a\u062a\u0628\u0639 \u0648\u0625\u062f\u0627\u0631\u0629 \u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0636\u0645\u0627\u0646 \u062d\u0644\u0647\u0627 \u0628\u0633\u0631\u0639\u0629 \u0648\u0643\u0641\u0627\u0621\u0629.<\/li>\n\n\n\n<li><strong>\u0627\u0644\u062f\u0639\u0645 \u0627\u0644\u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a<\/strong>: \u062a\u0648\u0641\u064a\u0631 \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0641\u0631\u0642 \u0627\u0644\u062f\u0639\u0645\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u060c \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629\u060c \u0648\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a.<\/li>\n\n\n\n<li><strong>\u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621<\/strong>: \u0627\u0644\u0633\u0645\u0627\u062d \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u0639\u062b\u0648\u0631 \u0639\u0644\u0649 \u0625\u062c\u0627\u0628\u0627\u062a \u0644\u0623\u0633\u0626\u0644\u062a\u0647\u0645\u060c \u0648\u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0637\u0644\u0628\u0627\u062a\u060c \u0648\u062a\u062a\u0628\u0639 \u062d\u0627\u0644\u0627\u062a\u0647\u0645 \u0639\u0628\u0631 \u0628\u0648\u0627\u0628\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 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ServiceNow \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062e\u0627\u0637\u0631 \u0627\u0644\u0623\u0645\u0646\u064a\u0629 \u0648\u0636\u0645\u0627\u0646 \u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0644\u0644\u0623\u0646\u0638\u0645\u0629.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">\u0644\u0645\u0627\u0630\u0627 \u064a\u0639\u062f ServiceNow \u0623\u062f\u0627\u0629 \u062b\u0648\u0631\u064a\u0629\u061f<\/h3>\n\n\n\n<p>\u062a\u0645\u064a\u0632 ServiceNow \u0628\u0642\u062f\u0631\u062a\u0647 \u0639\u0644\u0649 \u062f\u0645\u062c \u0648\u0623\u062a\u0645\u062a\u0629 \u0645\u062c\u0645\u0648\u0639\u0629 \u0648\u0627\u0633\u0639\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629\u060c \u0645\u0645\u0627 \u064a\u062c\u0639\u0644\u0647 \u0645\u0646\u0635\u0629 \u0645\u062b\u0627\u0644\u064a\u0629 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ServiceNow \u0644\u064a\u0633\u062a \u0645\u062c\u0631\u062f \u0623\u062f\u0627\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0628\u0644 \u0647\u064a \u0645\u0646\u0635\u0629 \u0634\u0627\u0645\u0644\u0629 \u062a\u062f\u0639\u0645 \u0627\u0644\u062a\u062d\u0648\u0644 \u0627\u0644\u0631\u0642\u0645\u064a \u0639\u0628\u0631 \u0627\u0644\u0645\u0624\u0633\u0633\u0629. \u0628\u0641\u0636\u0644 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u064a\u0632\u0627\u062a\u0647 \u0627\u0644\u0642\u0648\u064a\u0629 \u0648\u0642\u0627\u0628\u0644\u064a\u062a\u0647 \u0644\u0644\u062a\u0648\u0633\u0639 \u0648\u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0623\u062a\u0645\u062a\u0629\u060c \u064a\u0645\u0643\u0646 \u0644\u0640 ServiceNow \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 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ago","featured_image_urls":["https:\/\/i0.wp.com\/www.smartcity.sa\/wp-content\/uploads\/2024\/08\/Modern-Minimalist-Simple-Technology-Facebook-Cover.png?fit=1640%2C924&ssl=1",1640,924,false],"post_excerpt_frontgb":"<p>\u0641\u064a \u0628\u064a\u0626\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0633\u0631\u064a\u0639\u0629 \u0627\u0644\u064a\u0648\u0645\u060c \u062a\u0633\u0639\u0649 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629\u060c \u0648\u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641\u060c \u0648\u062a\u062d\u0641\u064a\u0632 \u0627\u0644\u0627\u0628\u062a\u0643\u0627\u0631. \u0641\u064a \u0642\u0644\u0628 \u0647\u0630\u0647 \u0627\u0644\u062a\u062d\u0648\u0644\u0627\u062a\u060c \u064a\u0623\u062a\u064a \u0627\u0644\u062f\u0648\u0631 \u0627\u0644\u0631\u0626\u064a\u0633\u064a 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\u0645\u0646\u0635\u0629 ITSM \u062a\u0633\u0627\u0639\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0648\u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0628\u0643\u0641\u0627\u0621\u0629. \u062a\u0634\u0645\u0644 \u062d\u0632\u0645\u0629 ITSM \u0648\u062d\u062f\u0627\u062a \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062d\u0648\u0627\u062f\u062b\u060c \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a\u060c \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a\u060c \u0648\u062a\u0644\u0628\u064a\u0629 \u0627\u0644\u0637\u0644\u0628\u0627\u062a. \u062a\u0639\u0645\u0644 \u0647\u0630\u0647 \u0627\u0644\u0648\u062d\u062f\u0627\u062a \u0645\u0639\u064b\u0627 \u0644\u0636\u0645\u0627\u0646 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0628\u0637\u0631\u064a\u0642\u0629 \u0645\u0646\u0638\u0645\u0629 \u0648\u0645\u062a\u0633\u0642\u0629 \u0648\u0641\u0639\u0627\u0644\u0629.<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062d\u0648\u0627\u062f\u062b<\/strong>: \u062a\u062a\u0628\u0639 \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062d\u0648\u0627\u062f\u062b \u0644\u0627\u0633\u062a\u0639\u0627\u062f\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629 \u0628\u0633\u0631\u0639\u0629 \u0648\u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u062a\u0623\u062b\u064a\u0631 \u0639\u0644\u0649 \u0627\u0644\u0623\u0639\u0645\u0627\u0644.<\/li>\n<li><strong>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a<\/strong>: \u062a\u062d\u062f\u064a\u062f \u0648\u062d\u0644 \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u062c\u0630\u0631\u064a\u0629 \u0644\u0644\u062d\u0648\u0627\u062f\u062b \u0644\u0645\u0646\u0639 \u062a\u0643\u0631\u0627\u0631\u0647\u0627 \u0641\u064a \u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644.<\/li>\n<li><strong>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a<\/strong>: \u0627\u0644\u062a\u062d\u0643\u0645 \u0641\u064a \u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 \u062c\u0645\u064a\u0639 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0644\u0636\u0645\u0627\u0646 \u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u062a\u0639\u062f\u064a\u0644\u0627\u062a \u0641\u064a \u0628\u064a\u0626\u0629 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0628\u0623\u0642\u0644 \u0642\u062f\u0631 \u0645\u0646 \u0627\u0644\u0645\u062e\u0627\u0637\u0631 \u0648\u0627\u0644\u062a\u0639\u0637\u064a\u0644.<\/li>\n<li><strong>\u062a\u0644\u0628\u064a\u0629 \u0627\u0644\u0637\u0644\u0628\u0627\u062a<\/strong>: \u0625\u062f\u0627\u0631\u0629 \u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0645\u062b\u0644 \u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0623\u0648 \u0627\u0644\u0628\u0631\u0627\u0645\u062c \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u0628\u0637\u0631\u064a\u0642\u0629 \u0645\u0648\u062d\u062f\u0629.<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\">2. \u0625\u062f\u0627\u0631\u0629 \u0639\u0645\u0644\u064a\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a (ITOM)<\/h4>\n<p>\u062a\u0633\u0627\u0639\u062f \u062d\u0632\u0645\u0629 ITOM \u0641\u064a ServiceNow \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0628\u0646\u064a\u062a\u0647\u0627 \u0627\u0644\u062a\u062d\u062a\u064a\u0629 \u0648\u0639\u0645\u0644\u064a\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0628\u0641\u0639\u0627\u0644\u064a\u0629 \u0623\u0643\u0628\u0631. \u062a\u0648\u0641\u0631 \u0623\u062f\u0648\u0627\u062a \u0644\u0645\u0631\u0627\u0642\u0628\u0629 \u0648\u0625\u062f\u0627\u0631\u0629 \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0628\u064a\u0626\u0627\u062a \u0627\u0644\u062a\u0642\u0646\u064a\u0629 \u0644\u0636\u0645\u0627\u0646 \u062a\u0648\u0641\u0631 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0648\u0623\u062f\u0627\u0626\u0647\u0627 \u0628\u0623\u0641\u0636\u0644 \u0645\u0633\u062a\u0648\u0649.<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0623\u062d\u062f\u0627\u062b<\/strong>: \u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0642\u0636\u0627\u064a\u0627 \u0648\u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639\u0647\u0627 \u0642\u0628\u0644 \u0623\u0646 \u062a\u0624\u062b\u0631 \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0627\u062a.<\/li>\n<li><strong>\u0631\u0633\u0645 \u062e\u0631\u0627\u0626\u0637 \u0627\u0644\u062e\u062f\u0645\u0627\u062a<\/strong>: \u0631\u0633\u0645 \u062e\u0631\u0627\u0626\u0637 \u062a\u0644\u0642\u0627\u0626\u064a \u0644\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062a\u0642\u0646\u064a\u0629 \u0648\u0627\u0644\u0628\u0646\u064a\u0629 \u0627\u0644\u062a\u062d\u062a\u064a\u0629 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647\u0627\u060c \u0645\u0645\u0627 \u064a\u0648\u0641\u0631 \u0631\u0624\u064a\u0629 \u0648\u0627\u0636\u062d\u0629 \u0644\u0643\u064a\u0641\u064a\u0629 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u062e\u0627\u0637\u0631 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u0629.<\/li>\n<li><strong>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0633\u062d\u0627\u0628\u0629<\/strong>: \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0648\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0633\u062d\u0627\u0628\u064a\u0629\u060c \u0645\u0645\u0627 \u064a\u0633\u0645\u062d \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0628\u062a\u062d\u0633\u064a\u0646 \u0627\u0633\u062a\u062b\u0645\u0627\u0631\u0627\u062a\u0647\u0627 \u0641\u064a \u0627\u0644\u0633\u062d\u0627\u0628\u0629 \u0648\u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0627\u0644\u0633\u064a\u0637\u0631\u0629 \u0639\u0644\u0649 \u0628\u064a\u0626\u0627\u062a\u0647\u0627 \u0627\u0644\u0633\u062d\u0627\u0628\u064a\u0629.<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\">3. \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0628\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a (ITBM)<\/h4>\n<p>\u062a\u0633\u0627\u0639\u062f \u062d\u0632\u0645\u0629 ITBM \u0641\u064a ServiceNow \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u0645\u0648\u0627\u0621\u0645\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0645\u0639 \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629\u060c \u0645\u0645\u0627 \u064a\u0636\u0645\u0646 \u0623\u0646 \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631\u0627\u062a \u0641\u064a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u062a\u062d\u0642\u0642 \u0623\u0642\u0635\u0649 \u0642\u064a\u0645\u0629. \u062a\u0648\u0641\u0631 ITBM \u0623\u062f\u0648\u0627\u062a \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0634\u0627\u0631\u064a\u0639 \u0648\u0627\u0644\u0645\u062d\u0627\u0641\u0638\u060c \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0627\u0644\u064a\u0629\u060c \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0637\u0644\u0628\u0627\u062a.<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0634\u0627\u0631\u064a\u0639 \u0648\u0627\u0644\u0645\u062d\u0627\u0641\u0638<\/strong>: \u062a\u0633\u0627\u0639\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u0627\u0644\u062a\u062e\u0637\u064a\u0637 \u0648\u0627\u0644\u062a\u0646\u0641\u064a\u0630 \u0648\u0645\u0631\u0627\u0642\u0628\u0629 \u0645\u0634\u0627\u0631\u064a\u0639 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0644\u0636\u0645\u0627\u0646 \u0627\u0633\u062a\u0643\u0645\u0627\u0644\u0647\u0627 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u062d\u062f\u062f \u0648\u0636\u0645\u0646 \u0627\u0644\u0645\u064a\u0632\u0627\u0646\u064a\u0629.<\/li>\n<li><strong>\u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0627\u0644\u064a\u0629<\/strong>: \u062a\u062a\u0628\u0639 \u0648\u0625\u062f\u0627\u0631\u0629 \u062a\u0643\u0627\u0644\u064a\u0641 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0645\u0645\u0627 \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0645\u064a\u0632\u0627\u0646\u064a\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0645\u0633\u062a\u0646\u064a\u0631\u0629.<\/li>\n<li><strong>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0637\u0644\u0628\u0627\u062a<\/strong>: \u062c\u0645\u0639 \u0648\u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0627\u062a \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0644\u0636\u0645\u0627\u0646 \u062a\u062e\u0635\u064a\u0635 \u0645\u0648\u0627\u0631\u062f \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0644\u0644\u0645\u0628\u0627\u062f\u0631\u0627\u062a \u0627\u0644\u0623\u0643\u062b\u0631 \u0623\u0647\u0645\u064a\u0629.<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\">4. \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u0629 (HRSD)<\/h4>\n<p>\u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u064a\u0648\u0633\u0639 ServiceNow \u0642\u062f\u0631\u0627\u062a\u0647 \u0644\u062a\u0634\u0645\u0644 \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u0629\u060c \u062d\u064a\u062b \u064a\u0648\u0641\u0631 \u0645\u0646\u0635\u0629 \u0645\u0631\u0643\u0632\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u0629. \u062a\u0639\u0645\u0644 \u0648\u062d\u062f\u0629 HRSD \u0639\u0644\u0649 \u0623\u062a\u0645\u062a\u0629 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u0629 \u0645\u062b\u0644 \u0627\u0644\u062a\u0648\u0638\u064a\u0641\u060c \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062d\u0627\u0644\u0627\u062a\u060c \u0648\u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0644\u0644\u0645\u0648\u0638\u0641\u064a\u0646\u060c \u0645\u0645\u0627 \u064a\u062d\u0633\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0648\u064a\u0639\u0632\u0632 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646.<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>\u0627\u0644\u062a\u0648\u0638\u064a\u0641 \u0648\u0627\u0644\u0627\u0646\u062a\u0642\u0627\u0644\u0627\u062a<\/strong>: \u0623\u062a\u0645\u062a\u0629 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u0648\u0638\u064a\u0641 \u0644\u0636\u0645\u0627\u0646 \u062a\u062c\u0631\u0628\u0629 \u0633\u0644\u0633\u0629 \u0648\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0644\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0627\u0644\u062c\u062f\u062f \u0645\u0646\u0630 \u0627\u0644\u064a\u0648\u0645 \u0627\u0644\u0623\u0648\u0644.<\/li>\n<li><strong>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062d\u0627\u0644\u0627\u062a<\/strong>: \u0625\u062f\u0627\u0631\u0629 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0648\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0646\u0642\u0637\u0629 \u0627\u062a\u0635\u0627\u0644 \u0648\u0627\u062d\u062f\u0629 \u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u0629.<\/li>\n<li><strong>\u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0644\u0644\u0645\u0648\u0638\u0641\u064a\u0646<\/strong>: \u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0645\u0646 \u0627\u0644\u0639\u062b\u0648\u0631 \u0639\u0644\u0649 \u0625\u062c\u0627\u0628\u0627\u062a \u0644\u0623\u0633\u0626\u0644\u062a\u0647\u0645 \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u0629\u060c \u0648\u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0637\u0644\u0628\u0627\u062a\u060c \u0648\u062a\u062a\u0628\u0639 \u062d\u0627\u0644\u0627\u062a\u0647\u0645.<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\">5. \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSM)<\/h4>\n<p>\u062a\u0633\u0627\u0639\u062f \u062d\u0632\u0645\u0629 CSM \u0641\u064a ServiceNow \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0623\u062a\u0645\u062a\u0629 \u0648\u062a\u0628\u0633\u064a\u0637 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a. \u062a\u0648\u0641\u0631 \u0623\u062f\u0648\u0627\u062a \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062d\u0644 \u0627\u0644\u0642\u0636\u0627\u064a\u0627 \u0648\u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062d\u0627\u0644\u0627\u062a<\/strong>: \u062a\u062a\u0628\u0639 \u0648\u0625\u062f\u0627\u0631\u0629 \u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0636\u0645\u0627\u0646 \u062d\u0644\u0647\u0627 \u0628\u0633\u0631\u0639\u0629 \u0648\u0643\u0641\u0627\u0621\u0629.<\/li>\n<li><strong>\u0627\u0644\u062f\u0639\u0645 \u0627\u0644\u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a<\/strong>: \u062a\u0648\u0641\u064a\u0631 \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0641\u0631\u0642 \u0627\u0644\u062f\u0639\u0645\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u060c \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629\u060c \u0648\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a.<\/li>\n<li><strong>\u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621<\/strong>: \u0627\u0644\u0633\u0645\u0627\u062d \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u0639\u062b\u0648\u0631 \u0639\u0644\u0649 \u0625\u062c\u0627\u0628\u0627\u062a \u0644\u0623\u0633\u0626\u0644\u062a\u0647\u0645\u060c \u0648\u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0637\u0644\u0628\u0627\u062a\u060c \u0648\u062a\u062a\u0628\u0639 \u062d\u0627\u0644\u0627\u062a\u0647\u0645 \u0639\u0628\u0631 \u0628\u0648\u0627\u0628\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629.<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\">6. \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0623\u0645\u0627\u0646 (SecOps)<\/h4>\n<p>\u0641\u064a \u0638\u0644 \u062a\u0632\u0627\u064a\u062f \u062a\u0639\u0642\u064a\u062f\u0627\u062a \u0627\u0644\u062a\u0647\u062f\u064a\u062f\u0627\u062a \u0627\u0644\u0623\u0645\u0646\u064a\u0629\u060c \u0623\u0635\u0628\u062d\u062a \u0627\u0644\u0633\u0644\u0627\u0645\u0629 \u0623\u0648\u0644\u0648\u064a\u0629 \u0642\u0635\u0648\u0649 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a. \u062a\u0633\u0627\u0639\u062f \u062d\u0632\u0645\u0629 SecOps \u0641\u064a ServiceNow \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u0647\u062f\u064a\u062f\u0627\u062a \u0627\u0644\u0623\u0645\u0646\u064a\u0629 \u0648\u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0644\u0647\u0627\u060c \u0645\u0645\u0627 \u064a\u0636\u0645\u0646 \u0628\u0642\u0627\u0621 \u0628\u064a\u0626\u0629 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0622\u0645\u0646\u0629.<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>\u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0644\u0644\u062d\u0648\u0627\u062f\u062b \u0627\u0644\u0623\u0645\u0646\u064a\u0629<\/strong>: \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0643\u0634\u0641 \u0639\u0646 \u0627\u0644\u062d\u0648\u0627\u062f\u062b \u0627\u0644\u0623\u0645\u0646\u064a\u0629 \u0648\u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0644\u0647\u0627\u060c \u0645\u0645\u0627 \u064a\u0642\u0644\u0644 \u0645\u0646 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0637\u0644\u0648\u0628 \u0644\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u062a\u0647\u062f\u064a\u062f\u0627\u062a \u0648\u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639\u0647\u0627.<\/li>\n<li><strong>\u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0644\u0644\u062b\u063a\u0631\u0627\u062a<\/strong>: \u062a\u062d\u062f\u064a\u062f \u0648\u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0627\u062a \u0627\u0644\u062b\u063a\u0631\u0627\u062a \u0644\u0636\u0645\u0627\u0646 \u0645\u0639\u0627\u0644\u062c\u062a\u0647\u0627 \u0642\u0628\u0644 \u0623\u0646 \u064a\u062a\u0645 \u0627\u0633\u062a\u063a\u0644\u0627\u0644\u0647\u0627.<\/li>\n<li><strong>\u0627\u0633\u062a\u062e\u0628\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u0647\u062f\u064a\u062f\u0627\u062a<\/strong>: \u062f\u0645\u062c \u0645\u0635\u0627\u062f\u0631 \u0627\u0633\u062a\u062e\u0628\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u0647\u062f\u064a\u062f\u0627\u062a \u0641\u064a \u0639\u0645\u0644\u064a\u0629 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0623\u0645\u0627\u0646\u060c \u0645\u0645\u0627 \u064a\u0648\u0641\u0631 \u0631\u0624\u0649 \u0641\u0648\u0631\u064a\u0629 \u062d\u0648\u0644 \u0627\u0644\u062a\u0647\u062f\u064a\u062f\u0627\u062a \u0627\u0644\u0646\u0627\u0634\u0626\u0629.<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\">\u0641\u0648\u0627\u0626\u062f ServiceNow<\/h3>\n<p>\u064a\u0642\u062f\u0645 ServiceNow \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0641\u0648\u0627\u0626\u062f \u0627\u0644\u062a\u064a \u062a\u062c\u0639\u0644\u0647 \u0627\u0644\u062e\u064a\u0627\u0631 \u0627\u0644\u0645\u0641\u0636\u0644 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062a\u0637\u0644\u0639 \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0639\u0645\u0644\u064a\u0627\u062a\u0647\u0627 \u0627\u0644\u062a\u0642\u0646\u064a\u0629 \u0648\u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629:<\/p>\n<ol class=\"wp-block-list\">\n<li><strong>\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629<\/strong>: \u0645\u0646 \u062e\u0644\u0627\u0644 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0631\u0648\u062a\u064a\u0646\u064a\u0629\u060c \u064a\u0633\u0627\u0639\u062f ServiceNow \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u0648\u0642\u062a \u0648\u0627\u0644\u0645\u0648\u0627\u0631\u062f\u060c \u0645\u0645\u0627 \u064a\u0633\u0645\u062d \u0644\u0647\u0627 \u0628\u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0645\u0628\u0627\u062f\u0631\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629.<\/li>\n<li><strong>\u0631\u0624\u064a\u0629 \u0645\u062d\u0633\u0646\u0629<\/strong>: \u064a\u0648\u0641\u0631 ServiceNow \u0631\u0624\u064a\u0629 \u0641\u0648\u0631\u064a\u0629 \u062d\u0648\u0644 \u062d\u0627\u0644\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0648\u0627\u0644\u0645\u0634\u0627\u0631\u064a\u0639 \u0648\u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a\u060c \u0645\u0645\u0627 \u064a\u0645\u0643\u0646 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 \u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0645\u0633\u062a\u0646\u064a\u0631\u0629.<\/li>\n<li><strong>\u0642\u0627\u0628\u0644\u064a\u0629 \u0627\u0644\u062a\u0648\u0633\u0639<\/strong>: \u0643\u0648\u0646\u0647 \u0645\u0646\u0635\u0629 \u0633\u062d\u0627\u0628\u064a\u0629\u060c \u0641\u0625\u0646 ServiceNow \u064a\u0645\u0643\u0646\u0647 \u0627\u0644\u062a\u0648\u0633\u0639 \u0628\u0633\u0647\u0648\u0644\u0629 \u0644\u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u0645\u062a\u0632\u0627\u064a\u062f\u0629.<\/li>\n<li><strong>\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062a\u0639\u0627\u0648\u0646<\/strong>: \u064a\u0639\u0645\u0644 ServiceNow \u0639\u0644\u0649 \u0643\u0633\u0631 \u0627\u0644\u062d\u0648\u0627\u062c\u0632 \u0628\u064a\u0646 \u0627\u0644\u0623\u0642\u0633\u0627\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0648\u0641\u064a\u0631 \u0645\u0646\u0635\u0629 \u0645\u0631\u0643\u0632\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a.<\/li>\n<li><strong>\u062a\u062c\u0627\u0631\u0628 \u0623\u0641\u0636\u0644 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646<\/strong>: \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a\u060c \u064a\u0639\u0632\u0632 ServiceNow \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646.<\/li>\n<li><strong>\u0627\u0644\u0623\u0645\u0627\u0646 \u0648\u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644<\/strong>: \u062a\u0648\u0641\u0631 \u062d\u0632\u0645\u0629 SecOps \u0641\u064a ServiceNow \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0644\u0627\u0632\u0645\u0629 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\u0627\u0644\u0645\u0624\u0633\u0633\u0629. \u0628\u0641\u0636\u0644 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u064a\u0632\u0627\u062a\u0647 \u0627\u0644\u0642\u0648\u064a\u0629 \u0648\u0642\u0627\u0628\u0644\u064a\u062a\u0647 \u0644\u0644\u062a\u0648\u0633\u0639 \u0648\u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0623\u062a\u0645\u062a\u0629\u060c \u064a\u0645\u0643\u0646 \u0644\u0640 ServiceNow \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0648\u062a\u0639\u0632\u064a\u0632 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0648\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/p>\n","category_list":"<a href=\"https:\/\/www.smartcity.sa\/ar\/category\/blog\/\" rel=\"category tag\">Blog<\/a>, <a href=\"https:\/\/www.smartcity.sa\/ar\/category\/blog\/managed-services\/\" rel=\"category tag\">managed services<\/a>, <a href=\"https:\/\/www.smartcity.sa\/ar\/category\/blog\/software\/\" rel=\"category tag\">software<\/a>","comments_num":"0 comments","jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.smartcity.sa\/wp-content\/uploads\/2024\/08\/Modern-Minimalist-Simple-Technology-Facebook-Cover.png?fit=1640%2C924&ssl=1","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.smartcity.sa\/ar\/wp-json\/wp\/v2\/posts\/2838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smartcity.sa\/ar\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.smartcity.sa\/ar\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.smartcity.sa\/ar\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smartcity.sa\/ar\/wp-json\/wp\/v2\/comments?post=2838"}],"version-history":[{"count":1,"href":"https:\/\/www.smartcity.sa\/ar\/wp-json\/wp\/v2\/posts\/2838\/revisions"}],"predecessor-version":[{"id":2839,"href":"https:\/\/www.smartcity.sa\/ar\/wp-json\/wp\/v2\/posts\/2838\/revisions\/2839"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.smartcity.sa\/ar\/wp-json\/wp\/v2\/media\/2655"}],"wp:attachment":[{"href":"https:\/\/www.smartcity.sa\/ar\/wp-json\/wp\/v2\/media?parent=2838"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.smartcity.sa\/ar\/wp-json\/wp\/v2\/categories?post=2838"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.smartcity.sa\/ar\/wp-json\/wp\/v2\/tags?post=2838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}